If you wish to make a complaint relating to a car you purchased from the former Carcraft business before June 2015 please click here for more information
We are committed to resolving complaints as quickly as possible. In the unlikely event that you wish to make a complaint, please put this in writing and e-mail to firstname.lastname@example.org Alternatively, you can post it to the following address:
We will acknowledge receipt of the complaint within 3 working days and we hope to provide a final response within 4 weeks. We will write to you again within 4 weeks if we are unable to provide a final response within that time period. In any event we will respond to your complaint in full within 8 weeks.
If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to –