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Frequently Asked Questions

Do I need to make an appointment to visit a Carcraft showroom?

No – you can drop in whenever it suits you. We’re open until 9pm every weekday, 9pm on Saturdays and 6pm on Sundays. If we know to expect you, however, we can make sure we have someone available to answer all your questions straight away. So if you’re going to be in a hurry, or you want to test drive a specific car, the safest option might be to make an appointment.

When are you open?

All of our showrooms are open from 10am to 9pm during the week and 9am to 9pm on Saturdays. Sunday trading laws mean we can only sell cars between 11am and 5pm, but we’re open for you to browse and chat from 10am until 6pm. We are usually open on Bank Holidays, but trading laws also mean there are some days on which we can’t open. Check with your local showroom for details.

What documents do I need in order to take a test drive?

To test drive any of our cars in stock, all you need to bring with you is your driving licence.

What do I need to bring with me when I buy a car?

To drive your car away on the day of purchase, you’ll need to bring your driving licence (including the counterpart), a utility bill showing your current address dated within the last three months and a proof of signature. We may also require recent wage slips (if you’re arranging finance for your car), documents for your old car (if you’re part exchanging) and your current insurance details.

What if the car I like isn’t at my local showroom?

If you can’t find the car you’re really after at your local showroom, we’ll happily move it for you. Simply click on ‘Reserve This Car’ and someone will be in touch to discuss your requirements and make all the arrangements.

If I buy today, will I be insured?

We understand that you’ll want to drive your new car home, but you may not have had the time to search around for a competitive insurance quote. Carcraft works alongside HPI Driveaway, providing you with seven days of free comprehensive insurance, so you have plenty of time to find the cover that best suits both you and your new car. Cover notes are provided within the hour, leaving you to enjoy your new car with complete peace of mind. This is only available to our customers who are 21 or older.

Do Carcraft cars come with a guarantee?

We aim to provide every customer with the reassurance and level of service that should come as standard whether you’re buying a new or a used car. Every Carcraft car comes with a comprehensive one-year guarantee*, and extended guarantees of up to five years are also available. All of our cars have a full and thorough pre-sale mechanical inspection covering bodywork, engine, brakes and tyres.

Finance queries

I don’t have a deposit – can I get finance?

Usually, yes. Many of Carcraft’s flexible finance solutions are geared towards customers with low deposits or even no deposit at all, although in some circumstances one may be required. This will depend on your personal financial circumstances.

I have a poor credit rating/CCJs – can I get finance?

We try to cater for all types of customers and have an extensive panel of finance companies to support this. Often, with just one issue or a generally weak credit rating, we can supply a financial solution to help you purchase a car. This will depend on your overall financial circumstances, but get in touch and we’ll do our utmost to help.

I have outstanding finance on my current car – can you help me?

Usually, yes. Carcraft’s flexible finance solutions help you manage your way out of existing finance agreements and into a new car with Carcraft. Again, it partially depends on your overall financial circumstances, so contact us and we’ll see how we can help.

I’m a student – can I get finance?

This will depend on your overall personal circumstances, so please get in touch and we’ll do what we can to help.

I’m unemployed – can I get finance?

If you are just unemployed at present, it is unlikely, but if you are unemployed due to disability or you act as a carer then it’s possible. It really depends on your overall personal circumstances, so get in touch and we’ll see what we can do to help.

Part-exchange queries

Will you take my old car in part-exchange?

To help make things as affordable as possible, Carcraft guarantees to take your old car in part-exchange. Whatever the make, model, age or condition – even if it has no MOT certificate – we’ll accept your car as a deposit against any vehicle in stock. Even if it’s damaged, we’ll still accept it in part-exchange.

What do I need to bring for my part-exchange car?

All we ask is that you bring your log book (V5), MOT certificate (if it has one) and any other documentation, such as the owner’s handbook, the car’s service record, spare keys and radio codes. 

I have negative equity in my car – can I get a new car?

Usually, yes. Carcraft’s flexible finance solutions help you manage your way out of existing finance agreements and into a new car. It partially depends on your overall financial circumstances, however.

* Terms and conditions apply, including claims limit of £1,000. Excludes business use.


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